Frequently asked questions

A compilation of the most frequently asked questions on the SAQ certification Client Advisor Bank.

Is my certificate still valid?

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The period of validity of your certificate is indicated on the document itself. In case you are no longer in possession of your certificate, our Team Client Advisor Bank will gladly be of assistance. In order for the certificate to keep its validity, certificate holders must fulfill the requirements given in the examination regulations.

Can I request an extension of the deadline for submitting my recertification measures?

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Yes, you can submit a reasoned request via Enable JavaScript to view this protected content. for a maximum extension of 3 months.

Can my invalid certificate be reactivated?

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If you no longer meet the certification requirements, the certificate held becomes immediately invalid (e.g. you leave an eligible role). The certificate can be reactivated at a later date. You will find all information on reactivation in the "Reactivation Guidelines" and the "Reactivation Application" below under Documents.

Can I switch to another certification program with my certificate (Passerelle)?

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A simplified change (passerelle) is possible with the following certification programs:

CWMA -> PC, IC, Affluent Passerelle possible without additional examination
Affluent -> PC, IC Passerelle possible without additional examination
IC -> PC Passerelle possible without additional examination
CCoB -> SME Passerelle possible without additional examination
PC -> IC Passerelle with written GAP-exam and oral exam possible
SME -> CCoB Passerelle with written GAP-exam and oral exam possible
Affluent -> CWMA Passerelle with written GAP-exam and oral exam possible

To do this, the application passerelle must be completed and submitted to SAQ. For more information see the certification program respective.

How can I order a duplicate of my certificate?

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Duplicates of valid certificates can be ordered provided that the certificate holder still meets the requirements for certification. CHF 100 will be charged for the creation of the duplicate. Send the request duplicate to Enable JavaScript to view this protected content..

My address, employer or personal details have changed since my last SAQ certification How can I report this?

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Please use our online form so that your details can be updated.

Where can I take recertification measures?

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Apart from the courses provided by our partner-organizations there are a variety of other courses accepted for recertification. You can find an overview here.

Which diplomas are accepted as an equivalent for the first certification of an SAQ-certificate?

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The HFBF-diploma is an accepted equivalent for the written exam, depending on the issuing date of the HFBF diploma. Requests can be submitted directly to SAQ. Despite this recognition, candidates interested in the certifications SME, CCoB and CWMA need to pass a gap-exam.

How many attempts do I have at passing the SAQ-exams?

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Candidates are granted 3 attempts for each exam (regular or partial exam).

When can I submit the application for my recertification?

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The application for recertification can be submitted to SAQ 3 months before the certificate’s expiration date at the earliest. Click here for further information.

Do I need to inform SAQ continually about passed recertification measures?

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No, it is the candidate’s responsibility to keep track of passed recertification measures. Proof of all measures required (24 Learning hours) needs to be submitted to SAQ at the moment of the application for recertification (3 months before expiration of the certificate).

Do my passed exams keep their validity if I change employer?

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Passed SAQ-exams (partial exams or regular exams) have a validity of 3 years no matter the current employer.

In case of maternity leave, am I granted a deadline extension for my recertification?

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Mothers are granted an extension of 6 months after the expiration of their certificate to attain all recertification measures needed.

I am an independent asset manager. Can I be SAQ-certified?

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Yes, if your role matches the CWMA profile defined by SAQ and if your employer is a member of a self-regulation organization or has an authorisation by FINMA.



Certification programmes
Wealth Management Advisor CWMA PDF (230 kB)
Advisor Affluent Clients PDF (159 kB)
Advisor Individual Clients PDF (178 kB)
Advisor Private Clients PDF (179 kB)
Certified Corporate Banker CCoB PDF (202 kB)
Advisor SME Clients PDF (199 kB)
Examination regulations PDF (250 kB)
General role profiles PDF (83 kB)
Exams > Legal remedies
Guidelines legal remedies PDF (179 kB)
Application inspection oral exam DOCX (138 kB)
Application objection written exam DOCX (146 kB)
Application objection oral exam DOCX (153 kB)
Application redress DOCX (138 kB)
Application appeal DOCX (138 kB)
Leaflet Recertification PDF (214 kB)
Application for Recertification DOCX (145 kB)
Overview of providers of recertification measures PDF (160 kB)
Industry standard
SBA recommendation for SAQ person certification PDF (164 kB)
Factsheet: SAQ Personnel Certification Client Advisor Bank PDF (145 kB)
Recognition of recertification measures
Application acceptance of recertification measures DOCX (126 kB)
Guidelines on the submission of recertification measures PDF (128 kB)
Example submission recertifications measures XLSX (27 kB)
Application reactivation DOCX (139 kB)
Confirmation employer DOCX (138 kB)
Order duplicate DOCX (132 kB)
Application passerelle DOCX (138 kB)
Guidelines for reactivating an invalid certificate PDF (191 kB)

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