Where the method comes from

The EFQM model is based on European values, which were first laid down in the "European Convention on Human Rights (1953)" and in the "European Social Charter" (revised in 1996). These treaties have been ratified by 47 European member states and the principles have been integrated into national legislation.

The basic concepts of Excellence build on these fundamental human rights, assuming that they are applied everywhere.

Excellent organisations achieve lasting excellence that meets or exceeds the expectations of all their stakeholders.

This is central

The EFQM model is based on the logic of the following three questions:

Question 1:
Why (orientation) does the organisation exist? What is its purpose (mission)? Where (vision) does it want to go? What values, leadership and culture does it live by? Why has it chosen this path, why does it follow exactly the current strategy?

Question 2:
How (realisation) does the organisation intend to achieve its purpose and implement its strategy? How does it involve key stakeholders? How does it create sustainable benefits? How does it simultaneously drive its performance and change capacity?

Question 3:
What (results) has the organisation achieved so far for its stakeholders What does it intend to achieve in the future?

This is the procedure

Learn more about EFQM and Business Excellence.

Our perspective

Business Excellence is a continuous improvement process on the way to sustainable business success and means meeting and exceeding the needs of all stakeholders. The Swiss Association for Quality SAQ supports companies and organisations in successfully implementing the Excellence approach based on the EFQM Excellence Model.

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